Terms and Conditions


Delivery terms

Online store

The products in online store are sold by Johan Samuli Pöllänen Oy, Business ID 2186403-5.

We sell our products to private persons of legal age to Finland and the EU area. The product prices include VAT. We reserve the right for changes in prices and postal charges.

Johan Samuli Pöllänen Oy
Ristisillantie 27
25320 Salo


The products are ordered from the online store by adding them to your cart and by paying for the cart’s contents at the cash register service. After a successful order a confirmation email is sent to your email address. Orders are processed during business days. An order placed on a public holiday or during the weekend will be processed on the following business day.

All customer information is handled confidentially. Read more about the handling of contact information in connection with ordering from the “data file description” section.

When you order from the online store, you are expected to read and commit to the terms of delivery in force.

The prices for the EU countries include the VAT according to Finnish legislation. For sales outside the EU the product’s receiver is responsible for the local taxes, customs fees and other comparable costs.

Payment methods

  • Visa (credit and debit cards)

  • MasterCard (credit and debit cards)

  • American Express

  • Diner's Club

  • JCB

  • Apple Pay


We can only process your order if the delivery address is a residential address or a business address. We do not deliver to PO boxes.

The delivery costs are shown in the online store’s product page. The delivery cost may vary depending on the product.

The delivery time is shown in the online store’s product page. The delivery time may vary depending on the product. We will send you an estimation of the delivery time with the tracking details when the order is shipped.

We are not responsible for delays caused by a force majeure reason, or for the indirect disadvantages caused by delays.

Return and exchanges

We at mllmtr hope you love your purchase, but if for any reason you are not entirely satisfied with your purchase at www.mllmtr.com, you have the possibility of returning the products to us within 14 days after receiving the order.

The right of return is only for unused and merchantable products that are in their original packages.

In case you wish to return or exchange a product, please contact us first at support@mllmtr.com.

We do not accept returns later than 14 days from the delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Shipping costs are non-refundable.

The customer pays the freight costs of the return.

Problem situations

In case the product goes missing during transport, is damaged, or the customer was delivered a wrong product, the customer must report the error immediately at support@mllmtr.com.

The report about a wrong delivery or a damaged product must be made within 14 days after receiving the product. In case the package was damaged in transport, a complaint about the product must be made to the carrier immediately. Always take pictures of the damaged package and keep the package for the complaint.

We reserve the right to change our terms of delivery. You must read the terms of delivery in force before you order.

Data file description

Data file description according to the Personal Data Act (523/1999), Sections 10 and 24.


Johan Samuli Pöllänen Oy (JSP Oy)
Business ID 2186403-5
Ristisillantie 27
25320 Salo


Samuli Pöllänen
email samuli.pollanen@mllmtr.com


mllmtr customer data file


A person has registered as a customer of mllmtr online store (owned by JSP oy), or bought a product from mllmtr online store.


The purpose of the data file is to uphold a register of JSP Oy’s customers, to archive and handle the customers’ orders, and to keep up the customer relationship. The data file may also be used to follow lost orders. The information may be used for developing JSP Oy’s activities, for statistical purposes and in order to provide more personal targeted contents in our online services. The personal data shall be handled within the limits and provisions of the Personal Data Act.

The information in the data file may be used in JSP Oy’s own registers in order to target advertising without handing out the information to outside parties. JSP Oy may use partners in order to keep up the customer and service relationships. A part of the data file information may be transferred to a partner’s server due to technical requirements. The information shall only be handled in order to keep up JSP Oy’s customer relationship through technical interfaces.

JSP Oy has the right to publish the information contained in the customer data file in an electronic format or as a written list, in case the customer does not explicitly forbid it. A list is, for instance, mailing labels for direct advertisements. The customer has the right to forbid the publication of information by stating this by email to the data controller.


  • The personal data file contains the following information: The person’s first and last names

  • Email

  • Postal address

  • Phone number

  • Information about orders

  • Follow-up data about orders


The information in the customer data file may only be used by JSP Oy, except in case JSP Oy uses an outside service provider, either in order to produce added value services, or in order to make a credit decision. However, the information shall not be disclosed outside JSP Oy or be used by its partners, except for matters pertaining to credit applications, collection or invoicing, and in case the law requires it. The personal data shall not be transferred outside the European Union, unless it is necessary in order to ensure the technical execution of JSP Oy or it’s partner.

The personal data of a person who has registered shall be destroyed upon the user’s request unless the law, unpaid invoices, or collection measures make deleting the information impossible.


The data file shall not be handed over to third parties. The right to use the data file requires the user rights of the JSP Oy internal network. The data file is located at JSP Oy’s server protected by a password.